Refund policy

Last updated: 11 October 2026

This policy applies to consumer purchases from Fun Graffiti Street Hats LLC at https://fungraffitistreethats.com. Contact support@fungraffitistreethats.com for cancellations, returns or problems with an order. Your statutory rights remain unaffected.

Changing your mind

For eligible online purchases, you have 14 days to tell us that you wish to cancel, starting the day after you receive your goods. Where one order is delivered in separate parts, the period generally starts after the last item arrives. You then have a further 14 days to send the goods back.

Email us with a clear statement that you wish to cancel, preferably including your order number. You do not have to give a reason or use our template, and cancellation does not depend on our permission. We will provide the appropriate returns destination and instructions. Please do not send goods to an address on a parcel label unless we have confirmed it is the correct returns destination.

You may inspect the goods as you would reasonably do in a shop. Please return all supplied items and accessories and package them securely. Original packaging is helpful but is not a condition of your statutory cancellation right. We may reduce a refund for loss of value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, where the law allows. We do not impose an automatic restocking fee.

For a change-of-mind return, you pay the direct return postage costs where this was disclosed before purchase. If we failed to give the required disclosure, we bear those costs. Keep proof of posting. Standard hats, scarves and bags are not excluded from cancellation simply because they are worn products. Any lawful exception, such as genuinely personalised goods, must be identified before purchase and does not remove rights for faulty goods.

Faulty, damaged or incorrect goods

Goods must meet the standards required by the Consumer Rights Act 2015. If they do not, you may have a short-term right to reject them within 30 days. After that, repair or replacement and, where the legal conditions are met, a price reduction or final rejection may be available. These remedies may continue beyond this initial period.

Email us with your order number and a description of the issue. Photographs can help but do not replace your legal rights or automatically become a condition of a remedy. We bear reasonable return costs for faulty or incorrectly supplied goods. Do not delay reporting a problem, but a short reporting deadline does not remove statutory rights.

Refunds

For a cancelled order, we refund the amount required by law, including the basic outbound delivery charge when the whole order is cancelled. The additional cost of an upgraded delivery service is not normally refundable. We issue the refund within 14 days of receiving the returned goods or evidence of their return, whichever is earlier, subject to the applicable rules. Where no goods were supplied, the cancellation refund deadline runs from notice of cancellation.

For goods validly rejected as faulty, we issue the refund without undue delay and within 14 days of agreeing that you are entitled to it. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. Your provider may take additional time to display a processed refund. Store credit is not imposed instead of a statutory refund.

Optional cancellation email

To: support@fungraffitistreethats.com
Subject: Cancellation of order [order number]
I give notice that I cancel my contract for the following goods: [goods].
Ordered on: [date]. Received on: [date].
Customer name: [name]. Customer address: [address].
Date: [date].

This email format is optional. Our business contact address appears on the Contact Information page.