FAQ

Who operates the store?**
Fun Graffiti Street Hats LLC, a California limited liability company serving UK customers. Our business contact details are on the Contact Information page.

What currency do you use?
Prices and checkout totals are in GBP.

How do I choose a size?
Check the measurements on the individual product page and compare them with a suitable item you own. If information is missing, email us before ordering.

Where can you deliver?
Available UK services and postcode restrictions are shown before purchase. See the Shipping Policy for confirmed coverage.

Where does my order come from, and how long will it take?
See the dispatch country, handling time and delivery estimates in the Shipping Policy and at checkout. Our company's registration location does not establish the dispatch location.

Are delivery charges and import costs included?
Check the disclosed delivery and import arrangements before paying. The Shipping Policy explains who pays any import charges.

Can I change or cancel an order?
Email us promptly. We will explain what can still be changed. Eligible online orders have a statutory cancellation period; dispatch does not automatically remove that right.

Can I return a sale item?
The same statutory rights apply to sale goods. See the Returns and Refunds Policy for the process and any lawful product-specific exceptions.

What if the goods are faulty or incorrect?
Contact us with your order number and a description. Statutory remedies apply, and we bear reasonable return costs for faulty or incorrectly supplied goods.

Where do I send a return?
Email support for the correct destination. Do not assume the address on the parcel is the returns address.

When will I receive a refund?
The applicable deadline is explained in the Returns and Refunds Policy. A payment provider may take additional time to display the refund after it is issued.

Do you offer exchanges?
Contact us about availability. An exchange is subject to stock and agreement and does not replace a statutory refund or other remedy.

Which payment methods can I use?
Use the methods actually displayed at checkout.

How can I control marketing and cookies?
Unsubscribe from marketing emails and use the website's cookie controls. See the Privacy and Cookie Policies.

How do I make a complaint?
Email support@fungraffitistreethats.com with the relevant details and your preferred resolution. Your legal remedies remain available.